Speech Analytics Technician Course
What will I learn?
Boost your call centre career with our Speech Analytics Technician Course (Zambian Edition). Learn how to prepare, clean and collect data so that raw call data can be turned into information you can use to make things better. You'll learn how to use the latest speech analytics tools for turning speech into text, understanding how people feel from their speech, and spotting trends. You'll also learn to create reports and presentations that give clear information and suggestions. Improve how call centres work by using technology and making processes better. Sign up now and become a valuable asset in the call centre industry.
Apoia's Unique Offerings
Develop your skills
Enhance your practical skills listed below
Master data cleaning: Remove unnecessary information and deal with any missing information properly.
Create reports that make sense: Structure clear reports and present information that can be used to make things better.
Analyse call centre trends: Identify the busiest times and see how they relate to customer satisfaction scores.
Utilize speech analytics tools: Transcribe audio recordings and find out how people are feeling.
Generate information you can act on: Suggest training and recommend ways to improve processes.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters similar to the examples below
This is a free course aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.