Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Improve your telemarketing skills with our Telemarketing Specialist Training Programme, designed for call centre workers wanting to do well. Learn good ways to talk to people, convincing methods, and how to listen properly to build good relationships and understand what customers need. Learn how to deal with problems customers have, finalise sales, and make customers happy in the long run. By acting out scenarios and getting feedback, improve how you do things and set goals for yourself to get better. Get good knowledge of the products you're selling and present them in a way that makes people want to buy them, so you can be successful.
Live mentoring sessions weekly
Rely on our specialists to support you weekly
Imagine learning something while clearing your doubts with people who already work in the field? With Apoia, this is possible.
Gain access to open sessions with various industry professionals.
Expand your network.
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master sales closing: Use good statements to finish sales deals with confidence.
Enhance communication: Develop skills to be convincing and listen properly.
Understand customer needs: Find out what problems customers have and offer solutions that fit.
Handle objections: Change challenges into chances by using smart ways to deal with them.
Build rapport: Make customers happy for a long time by being understanding and trustworthy.