Telephone Operator Course
What will I learn?
Improve your chances of getting a job in a call centre with our Telephone Operator Training Programme. It's designed to make you better at customer service, solving problems, and managing your time well. You'll learn how to build good relationships with callers, handle tricky situations, and make sure people are happy with the service. You'll also develop good communication skills, including how you speak and listen. You will learn conflict resolution, how to behave professionally, and how to handle your feelings so you can manage stress. Enrol now for training that is useful, of high quality, and fits in with your schedule.
Apoia's Unique Offerings
Develop your skills
Enhance your practical skills listed below
Learn how to connect with customers: Build trust and good relationships on every phone call.
Solve problems quickly: Use ways to talk things through and calm situations down.
Get better at communicating: Become very good at speaking, listening, and using body language.
Manage your time better: Decide what's most important and handle calls efficiently.
Improve your ability to handle your feelings: Manage stress and understand how customers feel.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters similar to the examples below
This is a free course aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.