Specialist in Virtual Reference Services Course
What will I learn?
Improve your Library Science skills with our Specialist in Virtual Reference Services Course, tailored for Zambia. This course will help you become an expert in understanding what library users need. You'll learn how to make your services better and use modern tools like chat and video calls to help people. We'll also look at making sure your services are easy to use for everyone and that you respond quickly to questions. You'll stay up-to-date with the latest trends and learn how to plan and put new ideas into action and reach out to the community. Join us and change the way you offer library services online!
Apoia's Unique Offerings
Develop your skills
Enhance your practical skills listed below
Learn how to study information about your users to improve online services.
Conduct surveys and interviews to find out what users need.
Put in place strategies to make your services better and get more users involved.
Use the latest tools to communicate effectively online.
Create online experiences that are easy to use for everyone and provide quick answers.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters similar to the examples below
This is a free course aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.