Operational Excellence Foundations Course
Content continually updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Improve your operational skills with the Operational Excellence Foundations Course (Zambian Edition), designed for operations professionals looking to boost efficiency and get better results. Dig deep into finding the root causes of problems using tools like the 5 Whys and the Fishbone Diagram. Become a pro at process mapping, and learn about lean management ways of doing things. Learn how to write good reports, plan how to make things happen, and set KPIs (Key Performance Indicators). This course helps you spot where things are getting held up, make processes automatic, and make sure things are always getting better, and you can do it all at your own speed.
Live mentoring sessions weekly
Rely on our specialists to support you weekly
Imagine learning something while clearing your doubts with people who already work in the field? With Apoia, this is possible.
Gain access to open sessions with various industry professionals.
Expand your network.
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master Root Cause Analysis: Sort out problems using the 5 Whys and Fishbone Diagram techniques.
Implement Lean Strategies: Make things more efficient by automating and re-engineering processes.
Map Critical Processes: Spot and draw out the main operational processes.
Excel in Reporting: Write clear reports and talk effectively with everyone involved.
Drive Continuous Improvement: Keep an eye on progress and change strategies to make sure you succeed.