Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Boost your career in retail with our Sales Assistant Course (Zambian Edition), designed to give you the important skills needed to succeed. Learn sales techniques like upselling, cross-selling, and how to finalise a sale. Improve how you talk to people by listening carefully and asking questions that get them talking. Handle customer questions with confidence and learn more about the products so you can match them to what customers want. Learn to make each customer feel special and create a good feeling in the shop, making sure customers are happy and your sales go up.
Live mentoring sessions weekly
Rely on our specialists to support you weekly
Imagine learning something while clearing your doubts with people who already work in the field? With Apoia, this is possible.
Gain access to open sessions with various industry professionals.
Expand your network.
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master upselling: Sell more by smartly suggesting extra products people might like.
Build rapport: Connect well with customers to build trust and make them loyal.
Overcome objections: Handle customer worries and questions with confidence and good answers.
Personalize interactions: Make each customer's experience special to suit what they need.
Understand trends: Keep up-to-date with the latest fashion so you can give customers good advice.