Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Boost your career in the retail sector with our Appointment Setter Course (Zambian Edition), designed to sharpen your communication skills and knowledge of the Zambian business environment. Learn how to craft convincing messages, develop good relationships with customers, and handle concerns with confidence. Get a good understanding of the retail sector in Zambia, explore current trends, and see where the opportunities lie. Develop effective methods for booking appointments, manage follow-ups properly, and make the most of scheduling using customer management tools. This course is perfect for retail workers in Zambia who want to improve their performance and increase sales.
Live mentoring sessions weekly
Rely on our specialists to support you weekly
Imagine learning something while clearing your doubts with people who already work in the field? With Apoia, this is possible.
Gain access to open sessions with various industry professionals.
Expand your network.
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master persuasive communication to connect with customers effectively.
Build strong customer relationships to improve trust and loyalty.
Understand retail trends and challenges specific to Zambia for smart insights.
Develop efficient appointment-setting methods for success in Zambia.
Use customer management (CRM) tools to improve customer interactions and scheduling.