Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Boost your call centre career with our CRM Systems Technician Course, designed to improve your skills in making CRM systems work best for top performance. Go deep into CRM setup, find out where the system has problems, and check out important features made for call centres. Keep up with the newest CRM tech and learn to run good training sessions. Become a pro at looking at data, decide what success looks like, and put in place ways to keep getting better. Get real skills in testing, making sure everything is good, and smoothly adding new things. Join now to change your CRM skills!
Live mentoring sessions weekly
Rely on our specialists to support you weekly
Imagine learning something while clearing your doubts with people who already work in the field? With Apoia, this is possible.
Gain access to open sessions with various industry professionals.
Expand your network.
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Make CRM setup better for improved call centre performance.
Find and fix CRM system problems for smooth work.
Study CRM features to make call centre work faster.
Create training materials to help CRM users.
Put in place ways to keep improving using what you learn from data.