Customer Service: Handling Abusive Customers Course
Content always kept current in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Dzidza hunyanzvi hwekugadzirisa vatengi vanonetsa ne kosi yedu yakadzama yakagadzirirwa vashandi ve macall center. Simudzira hunyanzvi hwako hwekutaurirana nekuteerera zvakanaka, kunzwisisa, uye manejimendi e inzwi. Dzidza kugadzirisa makakatanwa kuburikidza nekutaurirana, kudzikamisa mamiriro ezvinhu, uye kugadzirisa matambudziko. Vaka rekodhi rakanaka nekushandisa CRM nemazvo uye nekunyorera mishumo chaiyo. Tarisisa kuzvitarisira uye nekugadzirisa kushushikana uchinzwisisa kodzero dzevatengi nemitemo yekambani. Simudzira njere dzako dzepfungwa uye hunyanzvi mukudyidzana kwakaoma. Nyoresa izvozvi kuti ushandure maitiro ako ekushandira vatengi.
Live mentoring sessions weekly
Rely on our team of specialists for weekly consultations
Imagine learning something while resolving your queries with seasoned professionals? At Apoia this is possible
Access open rooms with a variety of market professionals
Expand your network
Exchange experiences with specialists from different fields and address your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Teerera zvakanaka kuti uvandudze kudyidzana nevatengi.
Shandisa nzira dzekudzikamisa mamiriro ezvinhu kugadzirisa makakatanwa zvakanaka.
Shandisa maCRM system kuchengetedza marekodhi zvakanaka uye nekunyorera mishumo.
Vaka hunyanzvi hwekuzvidzora kuti ugone kushushikana nemazvo.
Nzwisisa zviri pamutemo nekodzero dzevatengi mukushanda.