De-Escalating Conversations For Customer Service Course
Content always kept current in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Dzidza hunyanzvi hwekuderedza kusawirirana muhurukuro ne Chirongwa chedu cheCustomer Service, chakagadzirirwa vashandi vemacall center vanoda kunatsiridza hunyanzvi hwavo. Dzidza nzira dzinobudirira dzekugadzirisa kusawirirana, kutonga kushushikana, uye mazano ekugadzirisa matambudziko. Simudzira kuteerera zvakanaka, kunzwira tsitsi, uye nzira dzekukurukurirana zvakajeka. Wana hunyanzvi mukunyora magwaro nekushuma, uye pfuura zvinotarisirwa nevatengi nekunzwisisa zvavanoda nekugadzirisa zvichemo zvavo zvakanaka. Simudzira kugona kwako kwecustomer service nhasi.
Live mentoring sessions weekly
Rely on our team of specialists for weekly consultations
Imagine learning something while resolving your queries with seasoned professionals? At Apoia this is possible
Access open rooms with a variety of market professionals
Expand your network
Exchange experiences with specialists from different fields and address your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Iva shasha pakuderedza kusawirirana: Gadzirisa kusawirirana zvakanaka nemaitiro anobudirira.
Simudzira kukurukurirana: Shandisa kunzwira tsitsi uye kujeka kuitira kudyidzana kune simba.
Kutonga kushushikana: Gara wakadzikama uye wakarongeka pasi pekumanikidzwa.
Kugadzirisa matambudziko: Ziva zvinokonzera matambudziko uye shandisa mhinduro dzinoshanda.
Kugona kwevatengi: Pfuura zvinotarisirwa uye gadzirisa zvichemo zvakanaka.