Performance Analyst Course
What will I learn?
Boost your career in the call centre industry with our Performance Analyst Course, designed to give you the skills you need in data analysis and reporting. Learn how to clean data, make good visualisations, and use statistics to understand trends properly. You'll also learn how to define and measure the important things that show how well the call centre is doing (KPIs), how to write clear reports, and how to use time series analysis to predict what will happen in the future. Get the skills you need to improve performance and make decisions based on data with confidence.
Apoia's Unique Features
Develop skills
Enhance your development of the practical skills listed below
Become a master of data visualisation: Create and understand reports that show information in a clear and impactful way.
Analyse performance metrics: Define and measure the key things that show how well the call centre is doing (KPIs).
Do statistical analysis: Use different methods for testing ideas and looking at how things relate to each other (regression).
Share what you find effectively: Write and present your findings clearly.
Spot trends: Use time series analysis to predict what will happen in the future.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.