Voice of the Customer Course
What will I learn?
Unlock the power of customer insights with our Voice of the Customer Course, designed for marketing professionals eager to excel. Dive into data analysis methods, prioritize actionable feedback, and categorize customer insights effectively. Learn to integrate VoC into your business strategy, enhance customer experience, and measure success with key metrics. Master feedback collection techniques, from social media listening to effective surveys, and develop actionable plans to address customer concerns and boost loyalty.
Apoia's Differentials
Develop skills
Strengthen the development of the practical skills listed below
Analyze customer data: Master tools for insightful data analysis.
Prioritize feedback: Learn to identify actionable customer insights.
Integrate VoC: Embed customer voice into strategic decisions.
Design surveys: Craft effective surveys for valuable feedback.
Communicate changes: Effectively convey updates to customers.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.